Shipping Policy

Last updated: 18 August 2026

At Kojirō Grooming Products, we aim to make ordering from us as simple and straightforward as possible. We ship orders across the UK and internationally, with shipping options depending on your location and the size and weight of your order.

If you have any questions about shipping before placing an order, please get in touch and we’ll be happy to help.

UK Shipping

Orders within the UK are shipped using a tracked delivery service wherever possible.

Shipping costs are calculated at checkout based on your order and delivery address.

Once your order has been dispatched, you will receive confirmation and tracking information where available.

Please ensure that your delivery address is correct before placing your order. We cannot be responsible for delays or additional costs caused by an incorrect or incomplete address.

International Shipping

We ship to a range of countries worldwide.

International shipping costs are calculated at checkout where available. If shipping to your country is not available at checkout, please contact us and we will be happy to look into the available options for you.

International delivery times vary depending on the destination, courier and customs processing. While we will always do our best to ensure your order reaches you as quickly as possible, delivery times for international orders are not guaranteed.

Once an international order has been handed to the courier, delays caused by customs, local postal services or circumstances outside of our control are unfortunately outside our control.

Customs, Duties & Import Charges

For international orders, the customer is responsible for any customs duties, import taxes, VAT, tariffs, brokerage fees or other charges that may be applied by the destination country.

These charges are not included in the shipping cost unless specifically stated at checkout.

Kojirō Grooming Products does not cover import charges that become payable when your order arrives in your country.

Please check your country's current import requirements and potential charges before placing your order if you are unsure.

If customs or your local delivery provider contacts you regarding payment of import charges, these charges must be settled by the customer before delivery can be completed.

If an order is returned to us because applicable import charges were not paid, the original shipping cost will not be refunded and any additional return or re-delivery costs may also be the responsibility of the customer.

VAT

Kojirō Grooming Products currently does not charge VAT on orders placed through our website.

For international orders, your country may apply VAT, sales tax, customs duties, import fees or other charges when your order enters the country. These charges are not included in the shipping cost and are the responsibility of the customer.

Please check your local import requirements before placing an international order if you are unsure what charges may apply.

Delivery Times

Delivery times are estimates and can vary depending on the destination and service selected.

UK orders:
Please allow the delivery time stated at checkout, plus processing time where applicable.

International orders:
Delivery times vary by country and courier. Customs processing can add additional time to international deliveries.

We cannot guarantee a specific delivery date for international orders.

Please allow additional time during busy periods, bank holidays, adverse weather, customs delays and other circumstances outside our control.

Order Processing

We aim to process orders as quickly as possible.

Orders are generally processed during our normal working days, Monday to Friday, excluding UK bank holidays.

Orders placed outside of our working hours will be processed on the next available working day.

Some products may require additional preparation or finishing before dispatch. If this applies to your order, we will do our best to keep you informed.

Tracking

Where a tracked service is used, tracking information will be provided once your order has been dispatched.

Please note that tracking information may not update immediately after dispatch, particularly for international shipments.

If tracking shows that an order has been delivered but you have not received it, please contact us as soon as possible so we can investigate with the courier.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us and we will do our best to help.

For international orders, please remember that customs clearance and local postal services can sometimes cause delays.

We cannot be held responsible for delays caused by customs authorities, local delivery providers or other circumstances outside our reasonable control.

Lost or Damaged Parcels

We take care when packaging every order to ensure your products are protected during transit.

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the damaged item.

If your parcel appears to have been lost in transit, please contact us so that we can investigate with the delivery provider.

Please retain all packaging until the matter has been resolved, as the courier may require photographs or other evidence when investigating a claim.

Incorrect Delivery Information

Please check your delivery details carefully before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required before the order can be sent again.

We cannot be responsible for orders delivered to an incorrect address where the address supplied by the customer was incorrect.

Refused Deliveries

If an international delivery is refused or not accepted because the customer does not wish to pay applicable customs duties, taxes or import charges, the parcel may be returned to us.

In these circumstances, the original shipping charge will not be refunded and any costs incurred in returning the parcel to us may be deducted from any refund due.

Shipping Restrictions

Some countries, regions or products may be subject to shipping restrictions. If we are unable to ship an order to your location, we will contact you as soon as possible.

We reserve the right to cancel an order where we are unable to fulfil delivery to the requested destination.

Contact Us

If you are unsure whether we ship to your country, need help with an international order or would like a shipping quote before placing an order, please get in touch.

We’re always happy to help.

Kojirō Grooming Products
Website: kojiro.uk    Email: Info@Kojiro.uk